NOVANCENOVANCE

NOVANCE Refund and Cancellation Policy

Version: 1.0 — Effective date: August 17, 2026

1. Introduction

NOVANCE offers a software-as-a-service (SaaS) product through subscriptions.

Payments made through NOVANCE are processed by Paddle, which acts as the Merchant of Record. Paddle technically executes the sale transaction to the buyer and handles payment processing.

The refund guarantee described in this Policy is NOVANCE's own commercial decision, not Paddle's general refund regime. This Policy should be read together with NOVANCE's Terms and Conditions.

2. 7-Day Refund Guarantee

NOVANCE offers a 7-day, no-questions-asked refund guarantee.

You can request a refund within 7 days of your first payment. You do not need to explain why.

If your request meets this condition, NOVANCE will grant the refund. This guarantee is always measured from your first payment, not from each subsequent renewal.

The refund is technically processed through Paddle, which executes the transaction as Merchant of Record. Even so, the 7-day guarantee itself is a NOVANCE commercial policy: it does not depend on a discretionary, case-by-case review for requests made within that window.

Once the refund is processed, your subscription is cancelled and access to NOVANCE ends. Your account proceeds to permanent deletion without the 30-day grace period that applies to other cancellations, in accordance with our Privacy Policy.

3. Cancelling a Subscription

You can cancel your subscription at any time to prevent future renewals.

Unless applicable law provides otherwise, cancellation will take effect at the end of the current billing period.

After cancelling:

Cancelling outside the 7-day guarantee does not automatically generate a refund — see Section 6 for requests made after that window.

4. Technical Issues

If you have a technical issue that materially prevents you from using NOVANCE:

  1. contact support@novance.app first;
  2. describe the issue;
  3. provide, whenever possible, information that allows us to reproduce it;
  4. we will try to resolve the issue.

If the issue occurs within the first 7 days of your first payment, it is directly covered by the guarantee in Section 2, with no need to prove a defect. If it occurs after that window and there is a material technical defect that cannot reasonably be fixed, the refund mechanisms described in Section 6 and any applicable legal rights may apply.

5. Legal Rights

Nothing in this Policy limits the rights of consumers that cannot be excluded or limited under the law of their country.

Where local law grants additional or non-waivable rights, those rights prevail over any timeframe or condition described here.

6. Requests Made After 7 Days

The no-questions-asked guarantee in Section 2 applies exclusively to requests made within 7 days of your first payment.

A request made after that window is not covered by the guarantee and is evaluated on a case-by-case basis, considering whether there is a material technical defect (Section 4), applicable legal rights (Section 5), and, where relevant, Paddle's own review process for the corresponding transaction. Submitting a request outside the guarantee does not guarantee that the refund will be approved.

7. Fraud and Abuse

The 7-day guarantee is intended for customers trying NOVANCE in good faith. NOVANCE may reject a request, even within the 7-day window, where there is clear evidence of fraud, repeated abusive use of the guarantee (for example, multiple accounts created to claim it repeatedly), or manipulative behavior.

This does not affect legal rights that cannot be excluded.

8. Effects of a Refund

When a refund is approved under this Policy:

9. How to Request a Refund or Get Help

To request a refund under the 7-day guarantee, or for any issue related to NOVANCE's operation, write to us at:

You can also start your request from the "Manage subscription" / "View receipt" link included in your Paddle payment confirmation.

10. Relationship With Paddle

NOVANCE, as the seller of the subscription, is the party that decides and grants refunds covered by the 7-day guarantee described in this Policy. Paddle, as Merchant of Record, technically executes the processing of the payment and the corresponding refund.

In case of conflict between this Policy and Paddle's mandatory terms strictly related to the technical processing of a transaction, Paddle's terms will prevail only in that technical respect — without reducing the 7-day commercial guarantee NOVANCE offers on its own, and without prejudice to the buyer's mandatory legal rights.

11. Changes

NOVANCE may update this Policy when its services, commercial terms, or legal requirements change.

The applicable version will be the one published on NOVANCE at the relevant time, without prejudice to applicable legal rights.

12. Contact